PRODUCT DESCRIPTION [star rating=”4.3″ numeric=”yes”] Feed and Go is an automatic cat feeder that allows you to feed your pet dry and wet food. It is a very unique device because it’s the only one that allows you to manage your cat’s feeding schedule and control the automatic feeder through the internet from any computer, mobile or portable device.
The unit also features a high quality built-in webcam to watch your pet and a built-in microphone to record a message that will play before every meal.
How to use the feeder remotely? it is simple. Feed and Go connects wireless to your home Wi-Fi router. You only have to log into your account at the Feed and Go’s website and you will be able to manage and control your feeder.
Feed and Go feeds up to 6 meals at anytime, any day, or group of days of the week. Each tray has 8 Oz capacity and it can feed dry or wet food. The unit’s motor is strong enough to rotate with a fully loaded wet food tray.
Feed and Go features a special locking mechanism that makes it impossible for your cat to outsmart and break into the feeder or move the trays.
UPDATE: This product is not available and the Manufacturer is out of business.
FEATURES
- With a built-in webcam to watch your pet eating while you’re away from home.
- It feeds up to 6 meals at any time, any day or group of days.
- Built-in microphone to call your pet to eat before each meal.
Watching your pet on your mobile phone - Internal Wi-Fi connectivity for placement anywhere in your home’s network.
- You can setup a feeding schedule anywhere via internet or App and change the schedule at anytime.
- You can feed your cat extra meals at anytime by logging in and clicking on “Feed Now” option.
- Capacity of 6 x 8 Oz cup sized food trays for dry and wet food.
- Removable feeding tray for easy cleaning, dishwasher safe.
- Special locking mechanism makes it cat proof.
- Feeding area made from researched plastic to prevent cat chin acne.
- 4 rubber bottom feet to keep the unit from moving around.
- You can control one or more Feed and Go units with the same account.
- Control from any device such as, smartphone, tablet, laptop or PC (iOS, Android or Windows)
- Feed and Go runs on standard USA AC/DC adapter plug.
- Dimensions: 20.47” D x 16.14” W x 2.76” H
- Weight: 6.5 lb.
- 12 month warranty on all Feed and Go units
- New: iOS and Android Apps.
HOW TO SETUP THE FEED AND GO
To setup the feeder you will need: the main unit Feed and Go, a computer or mobile device (phone/tablet), a Wireless Internet Router, Internet service, and AC outlet.
You have to open the unit by pushing two buttons simultaneously which are located in front of the feeder and remove the paper underneath the tray. Then, plug the cord of the Feed and Go into the power jack located at the back of the unit and plug the power plug into an AC outlet.
Then you need to connect the router to your Feed and Go according to the instructions.
You can also connect your feeder directly through Ethernet cable or if your router does not have WPS, you can connect it to the router through the online Access Point option explained in the User’s Manual. Check the following video that shows how to connect the Feed And Go to the Wi-Fi router:
HOW IT WORKS
Once you have setup the feeder, you can program up to 6 meals any time, any day or group of days of the week, but the idea is to create a consistent feeding schedule for your feline. Each meal can be programmed with intervals of minutes, hours or even days between each.
The feeder’s tray rotates uncovering each slot with the meal. The food is very well protected because the unit is designed in a way that the covered food it’s almost airtight.
The Feed and Go has a special locking system that makes it almost impossible for a cat to move the tray with its paws trying to get the next meal. You can only unlock the feeder by pressing two round pressure points next to each other on top of the feeder simultaneously. After 20 seconds of inactivity, the feeder will lock again.
In the following video you will see a big dog trying to open the feeder and you will notice how sturdy the unit is. Your cat simply won’t be able to open this feeder, it’s totally cat-proof.
CHECK ON THIS VIDEO HOW STURDY THE FEED AND GO IS
Every feeding will be preceded by a 6-sec calling-to-eat recording with your voice. The unit features volume control for recording and the option of change the recording if you did not like it.
You can play this calling from your account online if you just simply want to see your cat via webcam. You do this by clicking on “Call My Pet Over” option first to make your cat show up and then click “Turn On Webcam” option (do this only occasionally). The built-in webcam is located right in front of the feeder, just above the feeding tray (as seen in the picture).
How you can control the Feed and Go through the internet and App:
Simply log in to your Feed and Go account at www.FeedandGo.com from any computer, laptop, portable device, tablet or smart phone. Or download the Feed And Go App on your iPhone or Android and you will be able to:
- Manage your account profile
- Set one or recurring feeding schedules, feed your cat extra meals at anytime.
- Change your cat’s feeding schedule if you want
- Call your cat over by playing the call-to-eat message, but not actually feeding your cat.
- Watch your cat via webcam
- Check your cat’s feeding history
FEED AND GO DASHBOARD
If your internet service is interrupted, the Feed and Go will still dispense food according to the programming you set. The unit restores all the programming within 2 minutes once plugged in. As long as the feeder is powered, it will dispense the food. The only effect of not having internet is that you won’t be able to see your cat through the webcam and any other action that needs to be done through your online account.
A very good feature is that you can receive notifications via SMS, e-mail, Facebook or Twitter if your cat has been fed or if your cat is about to be fed or both. You choose how you want to be notified.
FEEDING OPTION & SCHEDULES
Feed and Go gives you 3 options to feed your pet:
A One-Off Feed. You can log in to your account and from your dashboard click “Feed Now” and right in that moment the feeder will call and feed your cat. This option is useful when you realize at the last minute you will be late home to feed your pet.
A One-Time Feed. This option is useful because it allows you to program a one-time feeding at any time and date you choose, up to 6 one-time feedings. A One-Time feeding means that once that feeding is dispensed, it won’t happen again. You can add this one-time feeding every day to your cat’s regular feeding schedule and it will be valid only for that week where you add these feedings to the regular schedule. You add these one-time feedings by clicking on “Schedule” menu. This option is useful for a busy week in which you won’t be able to feed your cat.
A Regular Feeding Schedule. With this option, you program a regular feeding schedule for your cat, according to the number of times you want your cat to eat daily. Each feed is programmed individually, specifying a day of the week, hour and minute and stays in the programming continuously. You can setup up to 16 different time and date schedules.
FEED AND GO FEEDING OPTIONS
You can program a regular feeding schedule of 6 times a day, 3 times a day for 2 days, twice a day for 3 days or once a day for 6 days or any other combination if you want. The programming is completely customizable.
If you don’t like your current cat’s feeding schedule you can change any part of it by logging in and clicking on “Schedule” menu and change it. If a particular week you will stay home and you want to feed your cat, you can delete the regular feeding schedule and then re-schedule it back.
You can reset the feeding schedule, Wi-Fi connection settings and Date & Time settings by simply press a pin into the hole located on the back of the unit and hold down for 5-8 seconds to clear your settings and start over.
WHAT ARE THE PROS AND CONS OF FEED AND GO AUTOMATIC PET FEEDER?
PROS
- The feeder can be setup and controlled from work or anywhere.
- You can program a feeding schedule or change it anytime via internet.
- 100% customizable feeding schedules, in days, times and group of days of the week.
- It feeds up to 6 meals at any time (e.g. 5 am, 12 pm, 8 pm) and with intervals from minutes, hours or days between each meal.
- Suitable for dry and wet food.
- Strong motor handles a fully loaded wet food tray.
- The web interface is friendly, fast and responsive, even on 3G devices.
- You can trigger one feed at anytime with only one click.
- You can watch your cat eat via webcam from any device.
- 6-seconds high quality voice personal recording to call your cat to eat before every meal. Recording has adjustable volume.
- Cat proof, a locking mechanism makes it impossible for the cat to open it or move the tray with its paws.
- If unplugged the feeder will restore all the programming within 2 minutes after plugged back in.
- When the feeder is closed, the top seals the tray almost airtight which ensures fresh wet food without the need of ice pack (wet food has been checked OK after 3 days in 83 degrees heat, however it’s recommended not to have wet food for more than 24 hours)
- You can control as many feeders as you want from just one account.
- Made from special plastic that does not cause chin allergy to cats.
- Reliable dispensing according to the feeding schedule.
- Due to it’s ergonomic and flat design the unit can’t be knocked over by cats.
- Almost silent operation.
CONS
- It may take a little long to connect the feeder to the internet if your router does not have WPS button.
- You need internet to program the feeder, to make changes and control the unit.
- It does not have a battery backup in case of power outage.
- It does not have ice packs (however, when top is closed the seal is almost airtight).
- It does not have extra trays for purchase separately (for now).
- Price
TIPS
- You can make one tray loading to feed for more days if you feed your cat in the morning and/or after work.
- If you don’t want to fill the tray every day (or every other day) you can get an extra tray that is sold separately as spare from the manufacturer. Also it keeps the Feed and Go working if you need to wash the tray.
CONCLUSION
Feed and Go is a revolutionary automatic cat feeder, suitable too feed your cat dry food, wet food or both. Its big accomplishments are: quality, reliability and a real solution for busy people who can’t take care of feeding time of their pets all the time. This device is almost like a pet sitter that you can control online.
I highly recommend Feed and Go for cat owners with very unpredictable working hours and for feeding cats dry and wet food, in a reliable way.
√ I recommend Feed and Go to:
- Cats with diabetes
- Overweight cats
- Cats that eat too fast and then vomit (separating each meal in small portions with minutes in between)
- Very smart “locksmith” type cats
- Cat owners with unpredictable working hours
- As a complement to a dry food automatic feeder for a mix wet and dry food diet.
x The feeder it’s not suitable for:
- People without internet.
- People not familiar with interfaces online
- Places with often power outages if using the unit as the only feeder
Feed and Go is not available in the market. If you are looking for a good automatic feeder, check my list of best automatic feeders reviews or best wet food feeders and pick the one you think will fit with your cat needs.
I am having a hard time finding where to buy this one. I see it is on amazon but there is only one left. Do you know who else sells it?
Hi Debra, you can buy more than one item in Amazon. There is a link provided that will take you to the option. Thanks!
Is the 6-portion tray removable for cleaning?
Yes, the tray is removable.
How airtight is the box really? Can I put wet food in there for 7 days and expect it to remain edible?
Hi Alex! The Feed and Go has been tested with wet food being OK after 3 days in 83 degrees heat. If you want the food to last longer you may want to consider placing the wet food frozen in each slot.
Hi, I have two concerns of this product: 1. if I refrigerate (not freeze) the wet food meals, can I expect them to stay fresh for two to three days?
2. However, if I refrigerate the meals, would it be too cold for cats to eat the initial portions (my cats vomit after eating canned food directly taken out of refrigerator)
Hello Lucy, the Company states that wet food has been checked OK after 3 days in 83 degrees heat so if you put refrigerated food should be OK in my opinion the first 2 days and then you just put frozen food for the last days.
If you removed the word “old” then you’d be right on.
I changed it, thank you for your suggestion. I really appreciate your help.
I am in love with these feeders. BEST on the market. I have two cats and two feeders. Would like to add a cat but is seems this company has gone out of business? I am devastated. Do you have any information?
Lisa
Hi Lisa, it seems like the product has been discontinued. What a shame, it was the best wet food feeder in the market.
Yes it is a shame because I bought one for over $200, used it a few times and now I am unable to use because the company i out of business and the website no longer works. It is now a $200 piece of crap and they seem to have scrubbed the internet on any clues of what happened. Beware!
Hi,
What would your second recommendation be after the feed and go? I have one of these, but it looks like the portal is also gone. Very disappointing at how the company went out of business. Thank you!
Natalie
Hello Natalie, yes, it’s very disappointing because it is a great feeder. If you want to free feed your cat wet food I suggest you the Surefeed pet bowl. If you want to feed your feline dry or wet food with schedule I suggest you the Petsafe 5-meal.
Thank you Lorena!
You’re welcome!
It appears this company is closed or not servicing customers anymore. If anyone has a better experience to report please do. But I have not been able to get my feeder online for a week and I can’t get any customer service.
Hello Paige, unfortunately it seems like the Company shut down its operations, but I am not certain 100%. I will update my review to let readers know this.
Is this company out of business? No reply to email and no longer able to sign in to account to set feedings, as others have said in current reviews on Amazon.
Hi Pam, it seems like the Company shut down its operations. I am not certain 100% but everything points to that conclusion. It’s unfortunate because this was a real good automatic feeder.
Is there a workaround to this? I’ve got the feed and go, it worked fine, but now I can’t do anything with it. Wasn’t sure if there was a way to bypass their portal.
Hello Joe, I am really disappointed with the way this Company went out of business with no support for customers. I can see lots of reviews from people that got the feeder and then couldn’t use it anymore. This type of situation is extremely unusual. I will try to do my best to get answers about this with Amazon. Sorry I can’t help more on this, I never thought this could happen with this product.
Update: The founder of Feed & Go is Alex Stone and his wife Marissa McDaniel. They currently own another Company named petinsurer.com and the email is contact@ PetInsurer.com. I hope you can contact them for inquiries.
PetInsurer.com has no customer service phone #. Not surprising in the least.
These very expensive feeders (I have two and they were $250 each, less than 3 years ago) have been essentially rendered useless. They could have at least kept the App working so you could continue to use it. I wonder how many people were caught off guard out of town when this occurred out of the blue, and were unable to feed their pet?
There has to be some recourse for the hundreds of customers impacted by this. I am contacting my state as well as Federal Atty Generals office. There should be a class action suit against them for doing this, WHILE THEY RUN ANOTHER COMPANY so they obviously have $. And the irony of their other company being pet “insurance”? Good luck to those customers.
Hi Ron, I was thinking the same. This needs to be addressed, I hope this is taken into action soon. Let me know please. Thank you!
I keep looking to see if anyone has started a web page about this, but haven’t found anything. I will be contacting attorney general but it would be nice if we could all be in contact. Right now I’ve seen comments here and on Amazon reviews. Maybe we could start a Facebook page? It is so aggravating that they just left everyone hanging. With a little notice we could have at least programmed times in before it went offline….those folks can still use the feeder…but can’t change settings. I would have been happy with that!
Hello Cara, I agree. I allow these comments here because I think it’s appalling how customers were left abandoned with no explanation. I really hope people get organized to find answers.
Hi cara!! I am a customer that this happened to as well and I am so upset about how this was handled. I have been looking for a thread like this everywhere and so glad I came across this. Is there something we can do to take action ? I lost so much money in purchasing this, and I had to cancel my entire vacation because I didn’t have a way to feed my pet.
I have spent a lot of time troubleshooting trying to get feeder online. Finally tried to go to site and couldn’t access. This is ridiculous. How can they do this without notifying customers? Leaving pet owners and pets in a bind without being able to schedule feedings. I was on my way out of town and luckily had a friend who could come feed my cat. I have two feeders that essentially will just have to go in the trash. I am not aware of any manual operation for the feeder. Does anyone have any suggestions for a new feeder?
Hi Cara, the Company went out of business, that’s so unfortunate because the feeder was a good product. Regarding another feeder, I use the HoneyGuaridan and the PetFeedster. The first is a wi-fi powered feeder and the second is not. Both work well. The HoneyGuaridan doesn’t have webcam though. Another good wi-fi feeder is the PetSafe Smart Feed.
Thank you!
Just got this response from a customer service rep at PetInsurer.com:
“I’ll pass your message on for sure. I do know this was a decision not taken lightly and was completely outside of their control. The company they worked with on their tech side went bust themselves, rendering them without a service. Unfortunately, the owners also lost everything due to this. As a small family business that invested heavily for 5 years into their business they feel the pain just as much as customers.”
If they left hundreds of customers without refund or warranty and they are still running another Company, they need to respond for this. I hope someone can organize it.
My God, what a horrible way to do business. Leaving thousands of customers stranded, like myself, who was thinking this weekend it would be business as usual with leaving my cats and their feeder. These people suck taking the chicken shit way out and not even owning up to the fact they declared bankruptcy. Shame on them.
Agree, this is terrible!!! I bought mine less than 2 years ago, it was really expensive, and I count on it. Were people suddenly not able to feed their pets? Unforgivable. Please if anyone hears anything let me know.
I did some looking into the business. If this was something so unexpected…how is it Alex Stone filed a Certificate of Dissolution with California on July 6..but feeder worked until October…seems like they COULD have notified customers well in advance!
This company is now out of business.
Yes George, unfortunately. I already updated my review. Thanks for your comment.
Does anyone know if the feed and go can still be used on another website or what our options are for continued use. We have a special needs dog who requires feedings every 2-3 hours. This product was a life saver for him. Now we have scrambled to find another auto feeder.
There are no options. We got screwed. There should be a class action lawsuit.
I too was totally surprised and shocked by this latest development. I’m happy to add my name to any formal action that is taken on behalf of others, like me, that have been left with a 250+ buck chunk of useless plastic that no longer works. Thankfully, it appears to still function in fallback mode so that whatever schedule had been programmed before is still enabled but the remote feed on demand and webcam are now rendered useless.
Same experience here. Bought less than a year ago and is now useless. I called Amazon and complained and return for almost a full refund. I am sure there will be many lawsuits.
I can’t believe I spent 200 dollars on this 2 years ago and now it’s useless. They went out of business.
I contact Amazon and they refunded me in full as a one-time courtesy.
How old was your purchase when Amazon refunded you? Was it a recent purchase or an old one?
Thanks,
Michi
I will definitely partake in any lawsuit about these feeders. I bought two. I bought through the actual website so I can’t even complain to Amazon or anything like others have been able to do. I’m livid and want a resolution. They should have shopped for new tech support.
Is there any kind of information on these pet feeders? I am a software programmer and if I can get some information on how to talk to it I can write a program for it that everyone could use.
There is no web server running on this that I can tell because I tried connecting to it’s IP address with my web browser. Thank you
Roger, did you ever make any progress with the Feedandgo app??
I’d love to get mine working again!