PetSafe Drinkwell Multi-Tier Pet Fountain Review

PetSafe Drinkwell Multi-Tier pet fountain (also known as Multi-Level) entices your cat to drink more with fresh free-falling water and two levels where your pet can drink. The fountain allows your cat to drink fresh and circulating water filtered by a charcoal filter that removes bad tastes and odors.

Features of PetSafe Drinkwell Multi-Tier

• 100 oz (2.95 L) water capacity
• Free-falling water stream with ramp to reduce splashing and noise
• Two drinking tiers (upper and lower bowls) for more options
• Raised top dish for easier access
• Activated carbon filter for improved water taste and odor control
• Low-voltage submersible pump (less electricity consumption)
• Quiet operation with safe submersible pump
• Made from BPA-free plastic
• Top-rack dishwasher safe (pump excluded)
• For indoor use only

PetSafe Drinkwell Multi-Tier Fountain Specifications

Feature	Details
Dimensions	8″ L × 11.5″ W × 5.6″ H
Color	Light gray (standard)
Weight	~1.5 lbs (empty)
Power Cord	68-inch (5.5 ft) cord with in-line plug
Warranty	1 year limited warranty

How It Works

The PetSafe Drinkwell Multi-Tier features two drinking levels and a free-falling stream that flows into the lower bowl, helping keep the water oxygenated, cool, and fresh. It includes a replaceable carbon filter that reduces odors and improves taste, especially useful in homes with hard water. Setup is straightforward: insert the filter, fill the bowls with water, and plug in the pump to start circulation.

Who It’s Best For

The PetSafe Drinkwell Multi-Tier (or Multi Level) is most practical for cats, especially kittens, smaller adults, or multi-cat households where pets like to drink at different levels. The raised upper bowl benefits older cats or those with joint issues by making drinking more comfortable. The design also suits cats with different drinking habits, some prefer the bowls, while others like to lick water directly from the surface of the stream as it slides down the ramp. The lower bowl may feel cramped for bigger pets, so it works best for smaller cats or kittens, while larger pets drink more comfortably from the top.

Cleaning & Maintenance

The PetSafe Drinkwell Multi-Tier can be completely disassembled, with instructions showing how to remove the pump for a more thorough clean. Some owners mention that lifting the top section can feel a little difficult at first because of the narrow base, but once apart, the design makes reassembly simple since the pump, tray, and spout cover only fit in one way.

A small brush or toothbrush is very helpful for cleaning the groove around the top dish, the pump cavity, and under the suction base where residue can build up. The PetSafe brush kit is a good option, while bottle-feed or hummingbird brushes also work well for tight corners and crevices. The top and bottom trays can also be placed in the dishwasher (top rack only) as an alternative to hand-washing, but the pump should always be cleaned by hand. The pump can be disassembled in three steps so it’s very simple to take apart to clean.

Tips & Tricks for the PetSafe Drinkwell Multi-Tier Maintenance

• Mark the unit with a note (e.g., “black side faces pump”) to avoid filter orientation mistakes.
• Keep the fountain full to protect the pump from running dry.
• Replace the filter every 2–4 weeks; using filtered water can help reduce lime buildup.
• Clean all parts, including the pump, at least every 1–2 weeks; a vinegar-and-water soak once a month helps maintain performance.
• A timer outlet can control on/off cycles if you don’t want the fountain running continuously.
• Removing the filter may reduce humming, but it is not recommended in hard-water areas or for pets with long hair.

Design & Usability Feedback

Some owners describe the PetSafe Drinkwell Multi-Tier as a little oddly proportioned. Its short height makes it easy for kittens to use, but the narrow lower bowl can feel cramped for adult cats.

Aesthetically, the fountain is considered more functional than stylish. For cat owners who value appearance, higher-priced models may be more appealing. Still, many find it a good value option for cats, especially for multi-pet households.

Pros and Cons of PetSafe Drinkwell Multi-Tier Pet Fountain

Pros

• 100 oz capacity – holds plenty of water without needing a reservoir.
• Waterfall stream encourages cats to drink more.
• Two levels plus stream give cats multiple drinking options.
• Elevated top bowl makes drinking easier for older or arthritic cats.
• Quick to set up and operate.
• Easy to disassemble since all parts are straightforward (though not always effortless).
• Pump can be taken apart for thorough cleaning.
• Top and bottom trays are dishwasher safe (pump excluded).
• Runs quietly with only a light trickle and slight hum.
• Filter is easy to insert and replace.
• Refills easily by adding water to the top dish.
• Made from BPA-free plastic for safety.
• Low power consumption.
• 68-inch (5.5 ft) cord with in-line plug for easy pump removal.
• Can be used with or without the carbon filter.
• Stable design prevents tipping or spills.
• Backed by a 1-year warranty.

Cons

• Becomes noisy when water level is low or filter needs replacing.
• Requires frequent cleaning (like most fountains).
• Motor noise increases if water drops below ~3 cups.
• Plastic material can harbor bacteria and isn’t ideal for cats with plastic allergies.
• Only available in one color.
• Replacement filters (~$50–$90/yr) can be costly for some owners.
• Better suited for cats than larger pets.
• Bottom dish collects hair and dust quickly.
• Narrow bottom tray near the stream may discourage some cats.
• Assembly/disassembly can be hard for those with limited hand strength.
• Nooks and crannies make hand washing difficult without proper tools.
• Heavy and awkward to carry when full of water.

Conclusion

The PetSafe Drinkwell Multi-Tier Pet Fountain accomplishes its goal of keeping water circulating and encouraging cats to stay hydrated. It is suitable for kittens, small adult cats, and even cats with mobility issues thanks to the raised upper tray. If you have several pets, this fountain can also be practical, even if one is hesitant, others may still use it. You can check the PetSafe Drinkwell Multi-Tier on Amazon to see the latest price and details.

However, it may not be the best fit for average-sized cats that are used to drinking from wide bowls at ground level, as the narrow lower tray with the falling stream can feel cramped and awkward.

If you’re specifically looking for a plastic fountain with a free-falling stream, the PetSafe Drinkwell Platinum is a safer alternative. The Platinum’s basin provides more open space for cats to drink comfortably, so it’s easier for most cats to adapt, reducing the risk of rejection. Want to see why the Platinum is usually a safer bet? Check my full Drinkwell Platinum Fountain review.