Hi Tim the first thing is setting the clock of the feeder. To do that you need to press the settings icon for 2 seconds until the clock icon flashes, then press OK and will take you to the hour, using the up or down arrows enter the current hour, press Ok and then put the current minutes then press Ok. That entered the clock into the feeder. To program the meals press the settings icon, when the clock icon starts flashing push the down arrow then OK. The screen will show the P – 00, using the arrow enter the # of portions you want your cat to eat, each portion equals approx. 5g. Once you choose the portion, press OK and will take you to the mealtime, using the arrows select the time you want your cat to eat that meal, then press OK to save. I have mentioned all the instructions in my review. Hope that helps!

Hi Julie, it seems like the manufacturer is not responding to emails when asked for the warranty. I am sorry to hear that you can’t get in contact with Tsymo to find a solution. I will try to contact them again and let you know. In the meantime, I will update my review.

Mine stopped receiving power a week ago. Tried emailing support@tsymo.com half a dozen times with no response despite it being under warranty. I cannot find any other contact point. Do you know of a way to “contact customer service”?

Hi Diana, not sure what you want to do, but if you want to delete the programming or change a feeding, you can restart the unit to factory default. Just hold the OK button and the set button at the same time for 3 seconds. Then you can re-program the feeder again.